This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Choose a different product. Warranty withdrawn refurbished product: Unable to determine warranty status. Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options. Thus, the warranty has been removed from this product. If your printer is listed , remove and re-add the printer to confirm communication and to make sure the correct driver is used.

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Please use the product number and serial numbers of the new product to validate warranty status.

Europe, Middle East, Africa. I don’t see my operating system. Disconnect the USB cable from the printer, if necessary.

Product sold by third party: When you finish entering the new network name, touch Doneand then touch OK. Click the name of your printer, then ofcicejet the minus sign to delete the printer. If your printer is not listedclick the plus sign, click Add Printer or Scannerclick the name of your printer, then continue to the next step.


The Virtual Agent is currently unavailable. Make sure that the product successfully connects to the network. Download and install the printer software Follow these steps to download and install the full feature software from the HP website.

Email list of drivers. See your browser’s documentation for specific instructions.

Prepare for the setup Before setting up the printer on your wireless network, get the network name and password and make sure that the router, printer, and computer are turned on.

If the installer software cannot set up the printer if it is not available on the network, there might be a problem with your local network. Let HP identify any out-of-date or missing drivers and software How does HP use offlcejet data collected with this service? This product was sold by a reseller.

Mac Set up your HP printer on a local wireless network with a Mac computer. Please make a different selection, or visit the product homepage. This could take up to 3 minutes, depending on your computer and connection speed.

HP Kundensupport – Software- und Treiber-Downloads

Already have an HP account? The list of recommended drivers for your product has not changed since the last time you visited this page. Please verify your product is powered on and connected, then try again in a few minutes.


Warranty removed from product: Solution and Diagnostic Data Collection. When prompted during the installation, select Wireless as the connection type. To set up an HP printer on a wireless Wi-Fi network, connect the printer to the network and install the print driver and software from the Foficejet website.

HP Officejet 6500A Printers – Wireless Printer Setup

Gather the following items:. How does HP install software and gather data? The software installation prompts you to connect the cable if needed. Select the desired files and choose ‘Download files’ to start a batch download.

Click the Use or Print Using menu, then select the name of your printer. Javascript is disabled in this browser.

HP Officejet A Plus e-All-in-One Printer – En How to | HP® Customer Support

HP has scanned your product but currently has no suggestions for driver updates. Not sure which drivers to choose? This process can take several minutes depending on the number of warranties being checked.